Field | Value |
Name | The name of the channel. |
Incoming Channel Name | The ProcessToCase Universal Messaging channel. The value is wm/is/wm/agileapps/ProcessToCase. |
Outgoing Channel Name | The CaseToProcess Universal Messaging channel. The value is wm/is/wm/agileapps/CaseToProcess. |
Messaging Server Name/Alias | The alias of the Universal Messaging server that you specified in Add a
Universal Messaging
Server in
AgileApps Cloud. When you specify the Universal Messaging server alias AgileApps Cloud automatically populates the Parent Realm field with the URL of the Universal Messaging server. |
