Integrating Cloud Applications on Software AG Hosted Environment : Integration Cloud : Accounts : Adding or Editing Accounts : Account Configuration Details : ServiceNow Enterprise Service Management
ServiceNow Enterprise Service Management
Integration Cloud connects to different areas (Incident, Problem, and Change management) of ServiceNow using the Geneva version of the ServiceNow API. You can create incidents, get details of created incidents, and update and delete them. Similar operations are available for problem and change management cloud applications.
Field
Description
Server URL
Provide the login endpoint to initiate communication with the SaaS provider. Example: https://<instance_name>.service-now.com, where <instance_name> represents the actual instance name.
Response Timeout
The number of milliseconds Integration Cloud waits for a response before canceling its attempt to connect to the back end. In case the network is slow or the back end processing takes longer than usual, increase the Response Timeout value. It is recommended to specify a value other than 0. If you specify 0, Integration Cloud will wait indefinitely for a response.
Retry Count on Response Failure
The number of times Integration Cloud attempts to connect to the back end to read a response if the initial attempt fails. If an I/O error occurs, it will retry only if you have selected the Retry on Response Failure option.
Retry on Response Failure
Whether Integration Cloud should attempt to resend the request when the response has failed, even though the request was sent successfully. Select this option if you want to re-establish the connection.
Username
This is the user account name on the SaaS provider that the Account will use to connect to the SaaS provider.
Password
Provide a password for the user name provided in the Username field to initiate communication with the SaaS provider.
Authorization Type
The type of HTTP authorization scheme to use for the connection. If you select none, no additional authorization scheme will be executed at run time. For example, when you specify a Username and Password, but do not specify a value for the Authorization Type, the user credentials are not inserted into an Authorization header. If you enter the username and password, then set the authorization type as basic. Basic refers to HTTP Basic Authentication. This option can be used if the Application requires or supports HTTP Basic authentication using a username and password.
Adding or Editing Accounts
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