Change Request Statuses

Every change request is assigned a status. By default, a change request remains in the initiator’s inbox until the change request status changes to Closed. You can change the status option to Close Request on Completed Status property when creating or responding to a change request.

Status

Definition

Unassigned

Default status when the change request is created.

Assigned

The change request has been assigned to a user.

Data Entered

The assigned user has made the requested change.

Completed

The change request and all related workflow transactions have been completed, including approvals and rejections.

Note:

A request that does not have workflow transactions will not attain Completed status.

Closed

The change request is closed. This status follows a Completed request, either automatically if Close Request on Completed Status is set or by manually selecting a Closed status. Closed requests cannot be reopened. Either the change request initiator or the assigned user can close a request for a change request in Unassigned, Assigned, or Completed status at any time.

Note:

You must explicitly close a request without workflow transactions.