Designing and Implementing Business Process Models : ARIS Method manual : Customer Experience Management (CXM) : Linking CXM and BPM : Analysis capabilities : Queries
Queries
 
Get full customer journey overview
Find customer touchpoints clustered by associated risk
Find customer touchpoints clustered by associated ownership
Find customer touchpoints clustered by associated channel
Find risks and initiatives for all customer touchpoints
Find risks and initiatives for bad customer touchpoints only
Find all processes related to customer journeys
Queries enable you to visualize, with just a few clicks of your mouse, the complex interrelationships within an ARIS database. The data and interrelationships are visualized graphically, but a table format can be provided also.
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