Closed Loop Analytics is a solution that enables you to quickly and easily improve the performance of your business processes. Closed Loop Analytics collects data about process health from products involved in business process execution and analysis. For example, it collects data on process volume and cycle times from Process Engine, and data on SLA or KPI rule violations from Optimize for Process. Closed Loop Analytics then displays the data on the business process analytics dashboard, called an AppSpace, in Business Console (see illustration below).

Process administrators review the data on the AppSpace and escalate problems to users in the form of escalation tasks. Users find the escalation tasks in their inboxes, perform root cause analyses, and write the results in the tasks. Process administrators review the results and use them to improve the processes. The illustration below shows a user task inbox.

For information about Optimize for Process, see Defining Baselines, Metrics, and Alerts.