About Closed Loop Analytics
Closed Loop Analytics is a solution that enables you to quickly and easily improve the performance of your business processes. Closed Loop Analytics collects data about process health from products involved in business process execution and analysis. For example, it collects data on process volume and cycle times from Process Engine, and data on SLA or KPI rule violations from Optimize.
Closed Loop Analytics then displays the data on Business Process dashboards in MashZone NextGen or on the Analytics dashboard in webMethods Business Console. Process administrators review the data on the dashboards and escalate problems to users in the form of instant emails or escalation tasks. Users find the escalation tasks in their inboxes, perform root cause analyses, and write the results in the tasks. Process administrators review the results and use them to improve the processes.
The pre-configured escalation workflow can be customized by process administrators.
The Closed Loop Analytics workflow consists of:
Reviewing processes on the Business Process dashboards.
Escalating problems: Sending instant emails or creating escalation tasks.
Solving the escalation tasks and writing the result in the task.
Reviewing the results and using them to improve the process.
Customizing and automating the escalation workflow.
