After you import the escalation process project (ClosedLoopAnalyticsProcessProject) into your workspace, you can work with the process model on the Process Development perspective, just as you would with any process project.

Before you make any changes to the process project, you are advised to open the Navigator view, copy the project, and then paste it back into the Navigator view under a new name. If you make and save changes to the original imported project, you can always rename it and then reimport the installed process project again.

You can open the process from the Solutions view to apply changes or customizations as needed, and to see how the default process is configured.

For information about working with process projects in Software AG Designer, refer to webMethods BPM Process Development Help.