Overview
Closed Loop Analytics includes a pre-configured escalation workflow that can be customized according to your needs. To customize the workflow, you must import the
Closed Loop Analytics assets to
Software AG Designer as described in
Importing Closed Loop Analytics Assets to Software AG
Designer.
These assets include:
A pre-defined escalation process project.
A pre-defined escalation task application project.
An
Integration Server wrapper service for the escalation process.
Two pre-defined IS document types for triggering the process.
A pre-defined rule project for processing escalation events.
After you import the assets, you can open them in the appropriate editor to see how they are constructed, and you can use them as templates for your customized solutions.
