Case types are listed in Work Stream. The case list for each case type displays cases based on your roles and privileges.

Only users with AgileApps role membership can work on cases in Business Console. For more information, see Assigning AgileApps Roles to Users. Alternatively, to view and manage cases in Business Console, you can configure AgileApps as a Service Provider in My webMethods Server. For more information, see Configuring AgileApps as a Service Provider to Access Cases.

You can filter cases in the case list using case keylinks on the case type bar. For more information on customizing case keylinks, see Customizing Case Keylinks. You can also use the search field to search for cases in the case list. For more information, see Searching for Case Instances.

You can perform actions on a case in the case list or in the case details page. For more information, see Case Actions.

To perform actions on a case using: