Key Performance Indicators (KPIs)
You can monitor quantitative business and system data by defining key performance indicators (KPIs). KPIs are quantifiable measurements that reflect the critical success factors of an organization. Optimize uses KPIs to monitor data for exceptions and trends and to help you answer questions such as the following:
What is the queue length for this operating system?
How many orders over $10,000 have completed for this process? (
Optimize for Process)
What is the revenue for the Southeast Region? (
Optimize for Process)
For example, when using Optimize for Process, in an order management process, you might define KPIs for how many orders were received, their dollar amounts, and whether they were processed successfully. You can also define KPIs that compare volume by order channel or cycle time by customer type.
In Optimize, KPIs consist of the following things:
Dimensions, such as customer, region, dealer, or sales person
Event maps, which associate business data, such as dimensions,
measures (measurable and monitorable numeric quantities such as revenue), and transactional attributes, with a particular business process
KPI definitions, which associate a measure with a
dimension (a means for breaking out your data into slices), such as revenue by region or queue length by host
Hierarchies, which determine how dimensions are related.
Optimize uses these relationships to aggregate and organize data on
My webMethods business process and system monitoring pages.