Viewing System Component and Business Process Problems

Optimize 10.3.0 | webMethods Optimize Documentation | Using webMethods Optimize | Monitoring System Component and Business Process Performance | Viewing System Component and Business Process Problems

You can scan for system component and business process problems on the Problems page in My webMethods. The Problems page displays rule violations related to system components and business processes. The page does not show threshold rule violations, because they have a closing date. To display threshold rule violations on the Problems page, you must first specify an Advanced Search date range.

To view system component and business process problems

1. In My webMethods: Navigate > Applications > Monitoring > System-Wide > Problems.

The Problems page lists the system components and business processes that are out of compliance.

The following table describes the information on the Problems panel.

Column	Description
Status	Indicates whether the system component or business process is out of compliance or statistically abnormal .
Description	Displays the name of the rule that is violated. Click this text to display the Problem Details page for this problem event. For more information about the Problem Details page, see Viewing Problem Details.
Severity	Indicates if a severity label has been defined for this item. If no severity label has been defined, nothing is displayed.
Related To	Displays the name of the system component and business process to which the problem event is related.
Date/Time	Displays the date and time that the system component and business process violated a rule and went out of compliance.
Detail	Displays rule detail, KPI instance detail, process analytics, Six Sigma, and view detail icons, as appropriate.

2. To narrow the list of problems to a group of components, such as Brokers, click the Advanced tab on the Search panel and specify your search criteria.

For example, you can narrow the list to show only Brokers residing on a certain server by specifying the broker component type and the host name and port number of that server.

The following table describes how to filter the list by problem type, duration, related problems, users to be notified, rule status, service level agreement (SLA), customer, or severity.

In the Field Name List	In the Operator List	Set This Value
Duration	Greater Than/Less Than	Select a duration in minutes, hours, or days from the list.
Related To	Contains	Enter any text contained in the Related To field of the problem.
Notification Users	Contains	Enter any text contained in the names of users to be notified of this problem.
Rule Status	Equals	In Compliance or Out of Compliance.
SLA	Equals	With SLA or Without SLA.
Customer	Contains	Type any text contained in the label used to identify the customer associated with the rule.
Severity	Contains	Type any text contained in the label used to identify the severity of the rule.

Click Add Row to specify additional set of filter criteria.

3. If the Detail column contains one or more icons, perform one of the actions that are described in the following table.

If the Detail column contains	Do this
Rule, SLA Rule, Rule Violation, or SLA Rule Violation	Click to view details about the rule associated with the problem. For more information about interpreting rule details, see Defining Rules in this guide.
KPI Detail	Click to view KPI instance information for the associated KPIs. For more information about interpreting KPI instance data, see Analyzing Information about Key Performance Indicators in this guide.
Six Sigma	Click to view Six Sigma performance values for the problem associated with the rule, as well as information to help identify the root cause of the rule violation. This applies only to Optimize for Process. For more information about interpreting Six Sigma process improvement details, see Improving the Long-Term Performance of a Process in this guide.
View Detail	Click to display the Problem Details page for this problem event. For more information about the Problem Details page, see Viewing Problem Details.