Problem | Description | Reference |
You need external support for your My webMethods Server. | When you request assistance from the Software AG Global Support, you are asked to provide additional environment-specific information for My webMethods Server. | For more information, see
envcapture. |
You need to report information about: ![]() ![]() ![]() ![]() ![]() ![]() | Use the envcapture command line tool to capture the needed information for your My webMethods Server installation. | For more information, see
envcapture. |
The report file created by the envcapture tool does not contain the needed information. | Use the available -a | --action command option to configure the envcapture tool to report the information that you want to capture. | For more information, see
envcapture. |
You want to compare snapshots created by the envcapture command line tool. | You can use the envdiff tool to compare XML files generated by the envcapture tool. | For more information, see
envdiff. |
You encounter issues related to environment changes. | You can identify and troubleshoot issues related to environment changes. | For more information, see
envdiff. |
Outline the differences in the following attributes of XML snapshot files: ![]() ![]() ![]() ![]() ![]() | You can use the envdiff tool to examine the structure of the XML files and identify differences in the corresponding environment attributes. | For more information, see
envdiff. |
You need to identify memory leaks within My webMethods Server. | Using the diagnostic tools you can identify possible memory leaks or troubleshoot memory allocation problems. | For more information, see: |
Request further assistance from an external support organization about the memory allocation. | Use the memorydump tool to collect information and create a memory dump file. | For more information, see
memorydump. |
You want to capture memory allocation information on another server instance. | The -s | --server option enables you to capture memory allocation information for other server instances on the local system. | For more information, see
memorydump. |