My webMethods Server 10.11 | My webMethods Server Webhelp | Diagnosing My webMethods Server | Troubleshooting My webMethods Server Using Diagnostic Tools | Troubleshooting Log Issues
 
Troubleshooting Log Issues
My webMethods Server provides a set of pre-configured log analysis tools that read and analyze log files created within My webMethods Server in accordance with the log4j mechanism. As an administrator, you configure a common data source file and analysis time period which is then used by all log analysis tools.
These tools are available in the My webMethods interface at Tools > MWS Monitoring and Diagnostics > Log Tracing and Analysis
The following table outlines potential problems, a description of the problem, and a reference to the tool that assists for the resolution:
Problem
Description
Reference
You want to analyze the errors.log file.
The loganalyzer diagnostic tool analyzes the errors.log file, which is an XML file created in accordance with the log4j mechanism. The tool cannot examine plain text log files.
For more information, see loganalyzer.
You want to organize the reported log issues on My webMethods Server.
The loganalyzer tool examines the errors.log file you provide for analysis, and organizes the results in several reports that are displayed in the console window.
Depending on the options you use when you start the tool, you can create several XML files that contain different reports.
For more information, see loganalyzer.
You want to analyze the average amount of log issues.
Use the loganalyzer diagnostic tool to quickly identify and analyze the amount of reported issues in the logs of My webMethods Server.
For more information, see loganalyzer.
The loganalyzer tool cannot map the issues to the relevant Java classes or packages.
The javaArtifactMapping.xml file might be out -of-date and may not contain information about new custom components.
The Log Analysis tool you are working with is not processing the correct log file.
The targeted log files (data source) is not configured correctly.
For more information, see Configuring Log Analysis Data Sources.
The Log Analysis tool you are working with does not display correct entries on a date basis.
Be sure your date ranges are correctly set. If you select a period that goes beyond the captured date range, the log data is displayed only for what is captured in the logs.
For more information, see Configuring the Log Analysis Time Period.
You want to display statistics for all log issues.
The Log Analysis tools display statistics about the logs in the configured data source file that occur in the configured period. Information about the total numb of appearances of the issues is displayed, as well as the time interval in which the issues appeared.
For more information, see Using the Predefined Logging Tools.
You want to display and investigate only FATAL issues.
The Log FATAL Issues tool analyzes and displays only log messages of FATAL severity.
For more information, see Using the Predefined Logging Tools
You want to display and investigate log issues by a specific component or product.
To display thorough information about a particular component type or product, choose the respective graphic that is displayed on the tools. Depending on your selection, the tool opens the Issues For Component or Issues For Product tools and displays information about the logs of the respective component or product.
For more information, see Using the Predefined Logging Tools
You want to find out which portlets are used the most.
The Most Used Portlets tool displays statistics about the ten most-used portlets in My webMethods Server.
For more information, see Using the Predefined Logging Tools
You want to find out which services are used the most
The Most Used Web Services tool displays statistics about the ten most-used Web services in My webMethods Server.
For more information, see Using the Predefined Logging Tools
You want to obtain more information about certain issues that are displayed by the other diagnostic tools.
The Log Issues tool analyzes and displays only log messages with the following severity:
*WARNING
*ERROR
*FATAL
For more information, see Using the Predefined Logging Tools
You want to display more information about issues that are displayed by the Log Issues portlet.
The Issue Details window displays thorough information about a particular log issue. You open the window by clicking a log issue in the following tools:
*Log FATAL Issues
*Log Issues
For more information, see Using the Predefined Logging Tools