Enabling or Disabling a Tenant
A tenant alias must be enabled to upload account and application information to webMethods Cloud.
At times, Integration Server disables a tenant alias automatically. It will need to be enabled after resolution of the problem that caused the tenant alias to be disabled. For example, when an on-premise Integration Server receives an authorization failure when attempting to connect to webMethods Cloud, the on-premise Integration Server does not make repeated attempts to connect to the webMethods Cloud. Instead, Integration Server disables the tenant alias. This prevents the on-premise Integration Server and other clients from being locked out of the tenant.
Important:
Disabling a tenant alias does not disable the accounts associated with the alias. An enabled account can still process and respond to service execution requests from webMethods Cloud even if the associated tenant alias is disabled. To stop an account from processing requests from webMethods Cloud, disable the account.
To enable or disable a tenant alias
1. Open the Integration Server Administrator.
2. Go to webMethods Cloud > Tenant connections.
3. In the row for the tenant you want to enable or disable, click the text in the Enabled column.