Tagging External Approvers in a Workflow Rule
You must designate the approver in a workflow rule. This procedure explains how to designate the approver when the user is in an external system. For more information on creating a workflow rule, see
Creating Workflow Rules.
Tagging an external approver in a workflow rule
1. On the Menu toolbar, click Define > Configuration > Workflow > Workflow Rules.
2. Click the Edit icon that corresponds to the workflow rule that you want to edit.
3. Complete the user information and select External Approver for the external approvers.
Note:
If the external approver is also a backup user, during the specified backup time, external workflow transactions are not sent to the backup user. The workflow item in the external workflow is always sent to the original approver only.
4. Click Save Rule.