Report
The Analyze customer experience report uses an infographic to visualize how customers experience their interaction with the company during a customer journey and is intended to help identify customer satisfaction as well as customer issues.
The following information is evaluated and displayed:
Customer journey steps with
customer touchpointsMoment of truth and
pain points with description
Best practice Importance to customer &
customer feeling (satisfaction)
Percentage
proportion of pain points in the
customer journey mapNumber of
internal processes impacted
Percentage
proportion of satisfied customers