The Enterprise Manager is a powerful, graphical management tool that enables the capture of extremely granular metrics, management, and audit information from multiple Universal Messaging server realms. The Enterprise Manager also enables you to control, configure, and administer all aspects of a Universal Messaging realm or clusters of realms.

The Enterprise Manager is based on the Universal Messaging administration API and any of its functionality can be integrated into bespoke or third-party system management services.

The Enterprise Manager and administration API use in-band management. This ensures that the flexibility of Universal Messaging connections is also made available from a management/monitoring perspective. Universal Messaging realms can be managed remotely over TCP/IP sockets, SSL-enabled sockets, HTTP, and HTTPS as well as through normal and user-authenticated HTTP/S proxies.

The Enterprise Viewer is a read-only version of the Enterprise Manager. It enables unprivileged users to view the same information as in the Enterprise Manager, but does not allow you to change the Universal Messaging environment in any way. For more information about the Enterprise Viewer, see Using the Enterprise Viewer.