Software AG Products 10.7 | Administering and Monitoring Business Processes | Working with Business Process Dashboards | Escalation Action XML Structure | Escalation Action XML Content and Structure
 
Escalation Action XML Content and Structure
The Escalation action is designed to work in an event driven environment, so that actions can be assigned and scheduled automatically in response to a potential problem condition observed on the Business Process dashboards. If you are working with webMethods Business Console and have the appropriately configured Software AG components, you have access to a true closed loop solution in which the escalation action and subsequent tasks are created and assigned in an appropriate manner for your system. If you do not have this configuration but still wish to use the Escalation action in a custom event driver architecture, you can use the information herein and the appropriate coding to design and implement an appropriate solution.
Users can gain access to escalation action events by subscribing to them on the EDA Event Bus. The following table shows the appropriate parameters and the action that gets triggered.
Originator
User ID for the individual who originated the escalation action.
Originator Comments
Text comments added to the escalation event by the originator as well as process activity criteria (as shown in the following list) and dashboard specific process activity metrics.
*Process Name: The name for the process relevant to the escalation action.
*Process ID: The ID for the process relevant to the escalation action.
*Start Time: The beginning time for the process data being displayed.
*End Time: The end time for the process data being displayed.
Timestamp of Creation
The time at which the escalation action was created on the originator’s computer.
Task Assignee
User ID of the individual who is assigned a task related to the escalation action.
Due Date
Date by which the appropriate action should be completed.
RefUrl
The URL of the process dashboards for the time and state when the escalation action was generated. This URL enables the assignee to view the dashboards as the originator saw them.
Note:
Clicking the URL does not automatically open the process dashboards, as Single Sign-On is not supported. The user must log in to Business Console to be able to view the dashboards.
Process Name
The name for the process relevant to the escalation action.
Process ID
The ID for the process relevant to the escalation action. The ID is composed of the folder/path and process name from Designer.
StartDateRange
The starting time and date as displayed on the dashboards when the escalation event was generated.
EndDateRange
The ending time and date as displayed on the dashboards when the escalation action was generated.
Escalation Type
The name of the dashboard panel from which the escalation action was originated.