Actions in a Case Activity
You can perform actions on an activity associated with a case in the case details page.
To perform an action on an activity
1. In the case details page, click the Activity ID for the activity in the Activities panel.
2. Select one of the following actions depending on the current status of the activity.
Action | Use this action to... |
Assign to User | Assign the activity to a user. |
Delete | Delete the activity. |
Complete | Change the activity status to Complete. |