The Escalation action is designed to work in an event driven environment, so that actions can be assigned and scheduled automatically in response to a potential problem condition observed on the Business Process dashboards. If you are working with webMethods Business Console and have the appropriately configured Software AG components, you have access to a true closed loop solution in which the escalation action and subsequent tasks are created and assigned in an appropriate manner for your system. If you do not have this configuration but still wish to use the Escalation action in a custom event driver architecture, you can use the information herein and the appropriate coding to design and implement an appropriate solution.

Users can gain access to escalation action events by subscribing to them on the EDA Event Bus. The following table shows the appropriate parameters and the action that gets triggered.