Administering and Monitoring Business Processes 10.4 | Administering and Monitoring Business Processes | Closed Loop Analytics Help | Reviewing Processes on the Business Process Dashboards | Types of Process Dashboards
 
Types of Process Dashboards
The following dashboards exist:
*Overview Dashboard - Displays performance metrics for a selected process for a specified time range.
*Stage Instances Dashboard - Displays details about the stage instances that were active during a selected time range.
*Process Instances Dashboard - Displays details about the process instances that were active during a selected time range.
The dashboards consist of panels. Some of the panels contain an email icon (Email icon) or an escalation icon (Escalation icon) that allow you to trigger an action if you want to escalate a problem. For more information about escalation actions, see Escalating Problems.
The following table displays the panels of the Overview dashboard and indicates if you can send an email or start an escalation workflow from these panels.
Panel
Description
Actions
Process Volume
The Process Volume panel plots the number of process instances that completed during the selected time range.
Send email, Escalate problem
Process Activity
The Process Activity panel reports the number of started, running, completed processes and the total number of process instances.
Send email, Escalate problem
Process Alarms
The Process Alarms panel displays all error types that occurred during the selected time range.
Send email, Escalate problem
Process Cycle Time
The Process Cycle Time panel displays the average cycle time for the selected time range relative to the normal cycle time for this process. This panel also reports the minimum and maximum cycle times for the time range.
Send email, Escalate problem
Stage Activity
The Stage Activity panel lists the stages associated with the process and, for each stage, reports the number of running, incomplete, and completed instances.
Send email, Escalate problem
Stage Alarms
The Stage Alarms panel reports the number of breaches that occurred during the selected time range by stage.
Send email, Escalate problem
Stage Cycle Times
The Stage Cycle Times panel shows the average cycle time for each stage during the selected time range relative to the normal cycle time for the stage.
Send email, Escalate problem
The following table displays the panels of the Stage Instances dashboard and indicates if you can start an email or escalation action from these panels.
Panel
Description
Actions
Stages
The Stages panel displays the stages associated with the selected process and reports summary statistics for each.
Stage Instances
The Stage Instances panel is displayed when you select one or more stages in the Stages panel, and it shows detailed information about the stage instances for the selected time range.
Send email, Escalate problem
The following table displays the panels of the Process Instances dashboard and indicates if you can start an email or escalation action from these panels.
Panel
Description
Actions
Process Volume and Cycle Time
The graph in this panel plots process volume and average cycle time for the selected time range.
Process Instances
The Process Instances panel displays detailed information about instances that were active during the selected time range.
Send email, Escalate problem
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