The Business Process dashboards are a central component of webMethods Closed Loop Analytics. If you have the Business Process dashboards installed in a BPM configuration with the appropriate additional Software AG components, you can take advantage of a true closed loop solution that enables you to identify business process related problems and issues and create escalation tasks that are assigned to the appropriate individuals in your organization for follow up.

This type of solution automates the process of assigning a formal task to an appropriate individual to deal with a process problem or exception. When a task is assigned, it includes a link back to the dashboards so the assignee can view the issue as seen on the dashboards at the time it was assigned. You can monitor the status of these tasks and what steps were taken to address the underlying issues.

For the full list of components required to install and configure a closed loop analytics solution, see webMethods Closed Loop Analytics Help.

After installing and configuring Closed Loop Analytics, you must also import the appropriate escalation related assets into Software AG Designer. For a full list of these assets, see webMethods Closed Loop Analytics Help.

See the “Working with Escalation Processes” section of the Process Development Help for more information on importing these assets into Optimize and configuring them for use.

If you are using Universal Messaging as a JMS provider, and it does not run locally, you must use the procedure to configure JMS settings for Business Process Management (BPM) described in webMethods Closed Loop Analytics Help.