Claiming Cases
When you claim cases, the cases are assigned to you. You can claim one or more cases in the case list.
To claim cases
1. Locate the case type in Work Stream.
2. Click on the case type bar.
3. Select the cases that you want to claim in the case list. To select more than one case, press CTRL.
4. Select Claim from 
Settings menu. 5. Click Yes in the confirmation dialog.