Troubleshooting a Failed Backup
To diagnose any problems and troubleshoot the failing backup operations, you can activate debug logging when creating a backup. The debug log is activated by setting the debug parameter to true.
Linux
./apigatewayUtil.sh create backup -debug true
Windows
apigatewayUtil.sh create backup -debug true
The activated debug logging provides detailed information on the backup process on the console. You can find further details in the logs created in the SAGInstallDir\InternalDataStore\logs folder.
Important:
When taking backup in synchronous mode, if you encounter a socket time out error then backup in asynchronous mode.