Assigning Cases
With the case menu in the Case Details panel, you can assign the case the details of which you are viewing to one or more users, groups, roles, and case experts.
To assign a case:
1. Navigate to the Case Details panel.
2. Click 
in the upper right corner, and select Assign from the drop-down menu. 3. In the Select Assignee panel, select one ore more users, groups, roles, case experts from the respective tabs.
4. Click Assign To in the upper right corner.
If the case was successfully assigned, a confirmation message is displayed; otherwise an error message is shown. The case will appear in the case inbox of the user(s), group(s), role(s), and case expert(s) to whom you assigned the case.