Case Related Gadgets

Case Activity

Displays a list of activities associated with a case instance.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.

Case Business Data

Displays the business data or summary or both for a case instance.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case for which the information must be retrieved.
Show Buisness Data	Displays the business data of a case instance in the Business Data tab.
Show Case Summary	Displays the case details in the Summary tab.

Case Comments

Displays comments for a case or an activity associated with a case.

Gadget Setting	Description
Type	Specify whether you want to view comments for a case or activity.
Case Instance ID	The Instance ID of the case for which the information must be retrieved.
Activity ID	The ID of the activity associated with a case. The field appears when you select Activity in the Type field.

Subscribed Event	Description
ACTIVITY_DETAILS_DASHBOARD_LOADED	Loads the comments for an activity.

Case Details Header

Displays the header of a case. The header contains the case ID, actions, status, and duration.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.

Produced Event

Description

CASE_INSTANCE_DELETED

Following are the input parameters in the payload (payLoad.<parameter>):

Parameter	Description
caseInstanceId	Case Instance ID.

Triggered when a case instance is deleted.

Case Lookup

Search for case related objects such as users, accounts, and other objects.

Subscribed Event

Description

LOOKUP_CASE_OBJECT

Following are the input parameters in the payload (payLoad.<parameter>):

Parameter	Description
contactType	Type of object to search. For example, user, account, owner, or any other object.
fieldId	(optional) A unique ID of the field to update.
lookupText	(optional) The text or keyword to use for searching.
pageNumber	(optional) The page number to search.
pageSize	(optional) The maximum number of search results.

Used for searching a case object.

Produced Event

Description

CASE_OBJECT_SELECTED

Following are the output parameters in the payload (payLoad.<parameter>):

Parameter	Description
name	The name of the selected object.
meta	Metadata about the selected object.

Triggered to send the details of the selected case object from the gadget.

Workflow and Activity Status

Displays the status of a case and its activities.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.

Case Summary

Displays the summary of a case instance.

Gadget Setting	Description
Type	The type of case.
Case Instance ID	The Instance ID of the case.

Case Task Business Data

Displays the business data of an activity associated with a case.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.
Activity ID	The Instance ID of the activity associated with a case.

Subscribed Event	Description
ACTIVITY_DETAILS_DASHBOARD_LOADED	Loads the business data of an activity associated with a case.

Case Task Details Header

Displays the header for an activity associated with a case. The header contains the Activity ID, actions, status, and priority.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.
Activity ID	The Instance ID of the activity associated with a case.

Produced Event

Description

CASE_INSTANCE_DELETED

Following is the output parameter in the payload (payLoad.<parameter>):

Parameter	Description
caseInstanceID	Activity Instance ID

Triggered when an activity is deleted.

Subscribed Event	Description
ACTIVITY_DETAILS_DASHBOARD_LOADED	Loads the header of an activity associated with a case.

Case Task Summary

Displays the summary of an activity associated with a case.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.
Activity ID	The Instance ID of the activity associated with a case.

Subscribed Event	Description
ACTIVITY_DETAILS_DASHBOARD_LOADED	Loads the business data of an activity associated with a case.

Case Workflows

Displays a list of process instances associated with a case.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.

Create Instance

Creates a new case or activity.

Gadget Setting	Description
Type	Specify whether you want to create a new case or activity.
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case in which you can create the activity. The field appears when you select Activity in the Type field.

Hours Logged

Displays the hours logged for a case.

Gadget Setting	Description
Case Type ID	The type of case.
Case Instance ID	The Instance ID of the case.

Workflow Diagram

Displays the process diagram that represents the status of a process associated with a case.

Gadget Setting	Description
Workflow ID	The Instance ID of a workflow.