Configuring AgileApps as a Service Provider to Access Cases

You can configure AgileApps Cloud as a Service Provider in My webMethods Server to access cases in Business Console.

To configure AgileApps Cloud as a Service Provider

1. Open the custom_wrapper.conf file in a text editor.

You can find the file at the following location:

Software AG_directory \profiles\MWS_serverName \configuration

2. Add the following property to the file.

wrapper.java.additional.604=-Dcasemanagement.samlsso.useSAMLResponse=true

3. Restart My webMethods Server.

4. Register AgileApps Cloud as a Service Provider in My webMethods Server. Perform the following:

a. As system administrator, navigate to Folders > Administrative Folders > Administration Dashboard > Configuration > SAML SP Registration.

b. Click Register New SP, specify the registration details, and then click Submit.

5. Register My webMethods Server as a third-party identity provider (IDP) in AgileApps Cloud.

To know details for registering My webMethods Server, navigate to Folders > Administrative Folders > Administration Dashboard > Configuration > SAML IDP Configuration. For more information about registering an IDP, see the AgileApps Cloud documentation.

6. Specify the AgileApps Cloud URL in the Administration page of Business Console.

Ensure that the same URL is specified at the following locations:

SAML Issuer Identifier field in the Service Provider registration page of My webMethods Server.

SAML Request Issuer URL field in the Single Sign-On (SSO) settings page of AgileApps Cloud.