Services configured with the Batch Get template retrieve details about multiple form entries from the Remedy ARS Server. The entries obtained are identified by the name of the AR System form along with the entry IDs.

At design time, you identify the AR System form associated with the Batch Get adapter service and the entry form fields retrieved by this service. As input to the service, you provide the list of entry IDs for the Remedy form that should be retrieved. The Batch Get service returns a document list. The document list takes the name of the Remedy form whose entries are being retrieved. Each document in the list contains the entry data for all entry fields that you selected during design time.

At run time, the Batch Get adapter service uses the AR System Java APIs to obtain the selected field values of the specified entries. The AR System Server returns the field values from the entries.