About the Adapter
webMethods Remedy Adapter (Remedy Adapter) is an add-on to webMethods Integration Server that enables you to exchange data with Remedy Action Request System (AR System), which is the base for all Remedy applications. The adapter provides seamless and real-time communication with the AR System Server. You can create integrations that initiate actions from webMethods Integration Server that are performed in the AR System, and you can detect changes in the AR System and send notification to Integration Server:
Initiating action from
Integration Server.
You can issue requests to the AR System to create, get, update, find, retrieve details, execute one of several adapter ARS Server operators, or delete entries in the AR System. Remedy Adapter provides user interfaces in the Integration Server Administrator that enable you to configure and manage adapter connections to the AR System Server. Remedy Adapter also provides user interfaces in Software AG Designer that you use to create adapter services. The adapter services use the connections you define to perform an action (create, get, update, find, retrieve details, execute one of several adapter ARS Server operators, or delete entries). To perform the action, Remedy Adapter uses the AR System Java APIs.
Detecting changes in the AR System.
You can set up filters in the AR System that detect specific changes that occur in the AR System. When a change is detected, the AR System Server sends the information defined in the filter. To notify Integration Server of a change, you can set up the filter to send an e-mail message to Integration Server, or you can invoke a Web service.