webMethods Remedy Adapter

Release Notes

webMethods Remedy Adapter 7.1 Release Notes

Software AG is pleased to introduce version 7.1 of webMethods Remedy Adapter. This is a major release of the adapter that provides new features and connectivity to the latest versions of the Remedy AR System. webMethods Remedy Adapter 7.1 is built using the latest Remedy client interfaces, which are lightweight and platform independent with no native library dependency. This release includes the following major enhancements:

Attachment Data Type

webMethods Remedy Adapter 7.1 supports attachment data type. When you use the create, update, or delete services of the adapter, you will now be able to attach a file in addition to entering values into the form fields.

Bulk Transaction

You can group several create, update, and delete transactions and perform them all together using the new service template that is available with Remedy Adapter 7.1. With the bulk transaction feature, you can perform all the operations grouped together to provide transactional atomicity. Grouped operations will either succeed together or fail together.

Execute Process

In the Remedy AR System, the workflow automates the company’s processes through the use of active links, filters, and escalations. With the new Remedy Adapter ARS Server Operations template, you can now kick start a Remedy workflow process.

Platform Support

Remedy Adapter 7.1 now supports 64-bit platforms. For the most up-to-date information about the software and operating systems that the adapter supports, see the webMethods Adapters System Requirements posted on the Software AG Documentation Web site (http://documentation.softwareag.com/).

webMethods Remedy Adapter 6.0 Release Notes

webMethods Remedy Adapter 6.0 is an add-on to webMethods Integration Server that enables you to exchange data with the Remedy Action Request System (AR System), which is the base for all Remedy applications. The adapter provides seamless and real-time communication with the AR System server. The adapter enables you to create integrations that initiate actions from Integration Server that are performed in the AR System. You can also detect changes in the AR System and send notifications to Integration Server.

Connectivity to Remedy Systems

The Remedy Adapter enables you to establish and manage connections to your Remedy systems. Remedy connections and connection pools are fully managed by the adapter. Through these connections you can create and run your Remedy integrations.

Template-Based Integrations

Remedy Adapter provides service templates for interactions with the Remedy AR server. These user-interface-based templates make it easy to develop adapter services to interact with Remedy. To perform the adapter service actions, Remedy Adapter uses the AR System Java APIs.

Service templates represent specific tasks for doing work with Remedy. For example, a Remedy Adapter service that creates an entry in Remedy is based on the Create service template included with the adapter. You can create specific adapter services using the templates and invoke them from your integration flows.

Remedy Adapter provides the following adapter service templates:

Template	Description
Create	Creates an entry in the AR System database based on a selected AR System form.
Delete	Deletes an entry with a specified entry ID number from the AR System database.
Find	Locates one or more entries that are stored in the AR System database and that match specified search criteria.
Get	Retrieves the details for an existing entry in the AR System database that uses a specified form and has a specified entry ID.
Update	Updates fields for an existing entry in the AR System database.

Dynamically Look Up Remedy Forms

Each entry in the AR System database uses a specific form. When you create a Remedy adapter service, you must select an existing form to provide the schema for the entry upon which the adapter service is to act. To simplify development, Remedy Adapter dynamically provides a list of forms that are currently defined in the AR System at development time, based on the connection parameters you define.

Remedy-to-webMethods Communications

You can set up filters in the AR System that detect specific changes that occur in the AR System. When a change is detected, the AR System server sends the information defined in the filter. To notify Integration Server of a change, you can set up the filter to send an e-mail message to Integration Server, or you can invoke a Web service.

Platform Support

webMethods Remedy Adapter 6.0 supports Remedy versions 5.1.2, 6.0, and 6.3.

For a complete list of the required software and hardware, see the webMethods Remedy Adapter Installation Guide 6.0.

Detailed information on trademarks and patents owned by Software AG and/or its subsidiaries is located at http://documentation.softwareag.com/legal/.

Use of this software is subject to adherence to Software AG’s licensing conditions and terms. These terms are part of the product documentation, located at http://documentation.softwareag.com/legal/ and/or in the root installation directory of the licensed product(s).

This software may include portions of third-party products. For third-party copyright notices and license terms, please refer to "License Texts, Copyright Notices and Disclaimers of Third Party Products." This document is part of the product documentation, located at http://documentation.softwareag.com/legal/ and/or in the root installation directory of the licensed product(s).