This file provides important information you should read before using the webMethods Remedy Adapter 6.0.
Documentation about how to install and upgrade the webMethods Remedy Adapter is located in the webMethods Remedy Adapter Installation Guide on the webMethods Advantage Bookshelf.
For information about technical support, see the General Support Statement for webMethods Fabric.
2.0 Known Issues
3.0 Usage Notes
5.0 Deprecated Items
6.0 Globalization
6.1 Localization and Certification
6.2 Configuration
6.3 Known Globalization Issues
7.0 Documentation
7.1 Major Documentation Changes
7.2 Known Documentation Issues
10.0 Viewing the readme for the Previous Version
None.
For late-breaking critical information, refer to the Critical Information area on the webMethods Advantage Web site.
None.
None.
None.
None.
The webMethods Remedy Adapter conforms to the international standards of webMethods, which require: operation in any country, locale, or language configuration as listed in the webMethods Installation Guide; support for character encodings; and proper formatting, display, and validation of data (such as number and date formats). These features have been tested in this release and any known issues are listed below.
The webMethods Remedy Adapter is provided with an English user interface, messages, and documentation. Language packs containing support for other languages, when available, can be installed at any time using the webMethods Installer. The webMethods Remedy Adapter 6.0 supports simultaneous multi-locale operation.
The webMethods Remedy Adapter was tested with non-ASCII data using various Unicode and non-Unicode encodings. It was tested in common European and Far East Asian locales and is supported for operation in any locale provided by your operating environment. The tested environments included Windows 2000 professional on Japanese locale.
If you expect to display non-English data in your webMethods tools, make sure an appropriate font is installed in your operating environment. If you see hollow boxes or black squares where you expect to see non-English data, modify your JRE font. properties file to reference an appropriate font. For information on modifying your font. properties file, go to Sun's Java website. For instructions, see:
http://java.sun.com/j2se/1.4.2/docs/guide/intl/fontprop.html
http://www.unicode.org/help/display_problems.html
The configuration of the database you use with the webMethods Remedy Adapter affects the characters the database can contain. If you select a non-Unicode encoding for the database, characters from outside that encoding will be lost when you store data in the database. webMethods recommends that you use the most appropriate Unicode encoding for your database character set. See the webMethods Installation Guide and your database vendor's documentation for instructions on choosing and setting the character encoding for your database and environment.
None.
For webMethods Remedy Adapter 6.0 technical documentation, go to the <Integration_Server_Directory>\Packages\WmRemedyAdapter\doc directory or the webMethods Advantage Bookshelf. These manuals are provided as PDF files:
- webMethods Remedy Adapter Installation Guide
- webMethods Remedy Adapter User’s Guide
To view the documentation, you must have Adobe Acrobat Reader 4.0 or later.
None.
webMethods Access, webMethods Administrator, webMethods Broker, webMethods Dashboard, webMethods Developer, webMethods Fabric, webMethods Glue, webMethods Installer, webMethods Integration Server, webMethods Mainframe, webMethods Manager, webMethods Modeler, webMethods Monitor, webMethods Optimize, webMethods Portal, webMethods Servicenet, webMethods Trading Networks, and webMethods Workflow are trademarks of webMethods, Inc. webMethods and the webMethods logo are registered trademarks of webMethods, Inc.
All other marks are the property of their respective owners. Copyright (c) 2005 by webMethods, Inc. All rights reserved, including the right of reproduction in whole or in part in any form.
Authorized technical support contacts can reach webMethods Customer Care for support via:
Web: webMethods Advantage webMethods online support center
E-mail: support@webMethods.com
Phone: North America +1-888-222-8215
or +1 703 460 2584
Europe +800 963 84-637 or +31 20
77 83 640
Asia Pacific +1 1-800-088-880 or +61-2-8913
1111
Japan 0120-979-762
(Toll Free in
or +81-3-6229-3751
In addition, self-service support is available in the webMethods Advantage Knowledge Base and in the webMethods Advantage Customer Forums.
None.
ADAPTER-REMEDY-RM-60-20051215