The webMethods Remedy Adapter 6.0 is an add-on to the webMethods Integration Server that enables you to exchange data with the Remedy Action Request System (AR System), which is the base for all Remedy applications. The adapter provides seamless and real-time communication with the AR System server. The adapter enables you to create integrations that initiate actions from the Integration Server that are performed in the AR System. You can also detect changes in the AR System and send notifications to the Integration Server.
The Remedy Adapter enables you to establish and manage connections to your Remedy systems. Remedy connections and connection pools are fully managed by the adapter. Through these connections you can create and run your Remedy integrations.
The Remedy Adapter provides service templates for interactions with the Remedy AR server. These user-interface-based templates make it easy to develop adapter services to interact with Remedy. To perform the adapter service actions, the Remedy Adapter uses the AR System Java APIs.
Service templates represent specific tasks for doing work with Remedy. For example, a Remedy Adapter service that creates an entry in Remedy is based on the Create service template included with the adapter. You can create specific adapter services using the templates and invoke them from your integration flows.
The Remedy Adapter provides the following adapter service templates:
| Template | Description |
| Create | Creates an entry in the AR System database based on a selected AR System form. |
| Delete | Deletes an entry with a specified entry ID number from the AR System database. |
| Find | Locates one or more entries that are stored in the AR System database and that match specified search criteria. |
| Get | Retrieves the details for an existing entry in the AR System database that uses a specified form and has a specified entry ID. |
| Update | Updates fields for an existing entry in the AR System database. |
Each entry in the AR System database uses a specific form. When you create a Remedy adapter service, you must select an existing form to provide the schema for the entry upon which the adapter service is to act. To simplify development, the Remedy Adapter dynamically pprovides a list of forms that are currently defined in the AR System at development time, based on the connection parameters you define.
You can set up filters in the AR System that detect specific changes that occur in the AR System. When a change is detected, the AR System server sends the information defined in the filter. To notify the Integration Server of a change, you can set up the filter to send an e-mail message to the Integration Server, or you can invoke a Web service.
The webMethods Remedy Adapter 6.0 supports Remedy versions 5.1.2, 6.0, and 6.3.
For a complete list of the required software and hardware, see the webMethods Remedy Adapter Installation Guide 6.0.
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