Viewing the Agent Action Log

View the execution details for agent actions on ActiveTransfer Server. By default, the search list is populated with the agent action execution details of the current day. You can further filter the agent action log based on criteria such as date and time, agent action execution status, and agent action name.

To view an agent action log

1. In the navigation pane, select Logs > Agent action log.

2. Filter the log based on the following criteria:

Field	Description
Date and time	Select a time period from the list or specify a custom date range with a time range in the HH:MM:SS (12-hour clock) format, and click Ok.
Status	Select an agent action execution status from the list: All: All the agent action executions. Success: Agent action executions that are successful. Completed with error: Agent action executions that are completed with errors. In progress: Agent action executions that are in progress. Not started: Agent action executions that are not triggered. Failed: Agent action executions that have failed.
Agent action name	a. Select either All agent actions or Specific agent action. b. Type the agent action name in the box. c. Click Ok.

3. Click Search.

The results list is populated with the following information:

Agent action name: Name of the agent action.

Status: Status of the agent action execution.

Start time: Start time of the agent action execution.

End time: End time of the agent action execution.

Agent action log ID: Log ID of the agent action. The log ID is used in debugging failed agent actions to map the log ID of the agent action with specific actions of agents in the activity log or associate the log ID agent action with log files.

Tip:
Clicking on any record in the results list will navigate you to the respective agent action's details page.