Creating Agent Groups
Use this procedure to group ActiveTransfer Agents. On the Agent Groups page, you can organize agents into logical groupings so that you can efficiently and easily associate them with agent actions. For example, you might want to group them by time zones or regions.
A simple filter Group at the top of the Agent Groups page, allows you to narrow the agent groups listed by using the full or partial group name.
Tip:
ActiveTransfer does not support action execution for group members who are not in the time zone configured for the action. To work around this issue, create a group with members who belong to the same time zone. The time zone of an agent is determined by its host machine.
To create an agent group
1. On the navigation pane, click Agents > Agent groups.
2. Click 
above the agent group list. 3. Type the group name and description in the respective boxes.
4. Click Add.
The new group appears in the agent group list.
5. Click on the agent group to select it.
6. Scroll down to Agents and click Add.
7. Search for the agent or select the agents to add from the available list.
8. Click Ok, and then click Save to save the agent group.
The agent group appears in the agent group list on the page. The Status of the agent is Disabled, and the Source is ActiveTransfer.
Note:
When you delete an agent group, it is automatically removed from any agent action associated with the agent group.