Especially in public cloud scenarios, the public host name of the cloud instance may change after a reboot of the system or the public host name was not correctly provided during the installation process. In those cases, it is necessary to reconfigure that public host name in the load balancer. Otherwise, the PPM system will not work properly and at worst case not reachable from outside the cloud instance.
The public host name is stored in the load balancer parameters HTTPD.servername and zookeeper.application.instance.host.
The parameters can be displayed using the ARIS Cloud Controller command:
If required, you can change the public host name using the following command:
The values of these parameters must be identical.