Log files of client-specific runnables

You must delete the log files of the PPM client-specific runnables (client instances) manually.

The client-specific log files are stored in the following directories.

Warning

It is recommended that you stop the runnables for which you want to delete the corresponding log files. However, you must first evaluate whether stopping a runnable can lead to problems in the running productive system. For example, stopping a runnable during a data import can lead to data loss.

We recommend that you stop the runnables for which you want to delete the corresponding log files. Otherwise problems may occur while the PPM system is running.

Procedure

  1. Start ARIS PPM Cloud Controller. (Windows program group ARIS > PPM 10.4 > Administration > Start ARIS PPM Cloud Controller 10.4)
  2. Enter the list command in ARIS PPM Cloud Controller to list all runnables.
  3. To stop a specific runnable, enter the stop <runnable> command in ARIS PPM Cloud Controller, for example, stop ppm_core.
  4. To stop all runnables, enter the stopall command in ARIS PPM Cloud Controller.
  5. In the Windows® Explorer, go to the directories mentioned above and delete all relevant log files.
  6. Enter the startall command in ARIS PPM Cloud Controller to restart all runnables or enter the start <runnable> command to restart a specific runnable.

The user data is deleted from the PPM system.