Analyze the Root Cause Miner results

You can analyze the results returned from your PPM request. As soon as the results are available in MashZone NextGen you can display the results in a separate dialog. The result contains possible root causes that affect the symptom.

Prerequisites

You have started a root cause analysis.

Procedure

  1. Click Result on the Root Cause Miner widget. The result dialog opens.

    The dialog shows information on the query at the top: The used symptom for the root cause analysis (for example, Process costs [EUR] is between 2.500 and 3.680) and the total instances with the percentage of instances leading to the symptom. The total instances are all instances which were analyzed; including all instances of the process type configured in the context filtered by the other filters available in the dashboard which were not chosen for analysis.

    Additionally, the score is displayed in the bar for each root cause. The score indicates the strength of the promoting or inhibiting association of the root cause with the symptom. It does not necessarily correspond to the percentage of symptomatic processes. The score is displayed logarithmically inside the bar.

  2. Select Root causes promoting the symptom in the drop-down menu to display only the root causes that promote the symptom.
  3. Select Root causes inhibiting the symptom in the drop-down menu to display only the root causes that inhibit the symptom.
  4. For further analysis in the dashboard, you can select one root cause in the result list and apply it as a filter to the dashboard. Select a root cause and click Apply.

The preset filters without the selected symptom are applied as filters to the dashboard. Only the selected root cause of the currently displayed root cause list is applied.

This restores the dashboard filter to the point in time when the root cause analysis was started. All dashboard filters are transferred to the filter panel.

The filter panel does not support time dimensions; therefore any time dimension cannot be changed automatically and you must change them manually. A corresponding dialog displays detailed information about the date filters and what you can do to change them.

Note that

Example

Root Cause Miner