Adapt the PPM client customizing

The transport container provides the Conformance rate measure calculated on the process instances and the Conformance issue relation that contains detailed information about why process instances were considered conformant or non-conformant.

The Conformance issue relation consists of a source object dimension Preceding function, a target object dimension Non-conforming function, a single-level text dimension Conformance issue type containing a keyword for the issue type, and a measure Number of conformance issues that counts issues within a process instance.

In PPM, measures and dimensions are assigned to process types or process type groups. The transport container does not contain any assignments of measures or dimensions to the process tree. You can manually assign them in the Processes/Process tree module in CTK. You must assign them as follows to ensure that process analysis and relation analysis perform correctly.

The dimensions Non-conforming function and Preceding function are automatically assigned as relation analysis dimensions. You must not assign them as process analysis dimensions.

You can assign these elements specifically to those process tree nodes for which you intend to import reference models. This requires customizing updates whenever a model is to be used for a new process type.

Alternatively, you can assign them to a higher level in the process tree or even to the root. This makes the measures and dimensions visible even when no model is available (but generates additional warnings during import).

If you only need the conformance rate without detailed information about the reasons for non-conformance, you can also use the process level elements from the transport container and leave out the relation elements.

Process instances for which the conformance rate cannot be calculated do not provide any value for the Conformance rate measure. The measure is based on an attribute calculated by a new attribute calculator class. For details on the calculation class and the new relation calculator, see the documentation PPM Customizing.

For more information on how to customize your PPM client, see the documentation PPM Customizing.