Using the RealmInformationCollector to Collect Server Logs
You can use the RealmInformationCollector command-line diagnostic tool to automatically collect log information about the Universal Messaging installation, the server, the Java service wrapper, the Universal Messaging plug-in for Platform Manager, and migration.
For more information about using the
RealmInformationCollector, see
The "Realm Information Collector" Diagnostic Tool.
Syntax
The command for collecting log information has the following syntax:
runUMTool RealmInformationCollector -mode=live -instance=instanceName
-include=logName[,logName][,logName][,...]
-logsduration=ndnh
Arguments and Options
-mode=live
Required. The server must be running when you execute the command.
-instance=instanceName
Required. The name of the server instance for which you want to execute the command.
-include=logName
Required. A comma-separated list of the names of the logs that you want to collect. You can list all available logs or a set of logs. The logs to specify are:
logs. Collects logs of a realm server. The location of the file is
Software AG_directory\UniversalMessaging\server\
instanceName\data\nirvana.log. Additionally, it collects logs created by the trace logger, if present. The location of the trace logging directory is
Software AG_directory/UniversalMessaging\server\
instanceName\data\traceLogging by default.
tanukilogs. Collects Java service wrapper logs of a realm server. This file is located at
Software AG_directory\UniversalMessaging\server\
instanceName\bin\UMRealmService.log.
installlogs. Collects installation log files for a product. These files are located in
Software AG_directory\install\logs.
spmlogs. Collects logs for the Universal Messaging plug-in for Platform Manager.
migrationlogs. Collects Software AG migration logs.
-logsduration=ndnh
Required. The duration in days and hours for which you want to collect log information.
Examples
To collect all log information for the server with the instance name "umserver" for a period of two days and four hours:
runUMTool RealmInformationCollector -mode=live -instance=umserver
-include=logs,tanukilogs,installlogs,spmlogs,migrationlogs -logsduration=2d4h
To collect installation and server logs for the server with the instance name "umserver" for a period of two days and four hours:
runUMTool RealmInformationCollector -mode=live -instance=umserver
-include=logs,installlogs -logsduration=2d4h