Integration Cloud 6.1.0 | Switch to Cloud Deployment | Monitoring Solutions | Alerts | Alert Actions
 
Alert Actions
You can take actions and resolve the problems with the solutions that caused the alerts. The following table relates the alert with the probable cause of the problem, and the recommended actions that you can take to resolve the problem.
Alert Name
Probable Cause
Action to Resolve the Alert
ISFreeMemoryLow
The memory usage is reaching the configured thresholds.
If the memory usage is continuously reaching 95% and above, and you do not observe any flaw in your application, then probably there is another memory-intensive application.
Allocate more memory to the solution.
ISRuntimeSessionUsageHigh
The solution uses too many sessions and there might not be free sessions for new requests.
Try one of the following:
*Stop some unnecessary services, if any
*Increase the maximum number of active licensed sessions
*Move some of the workload to another solution
ISRuntimeStatefulSessionUsageHigh
The number of the current stateful HTTP sessions is high. There might not be enough bandwidth for new sessions.
Move some of the workload to another solution.
ISRuntimeUnavailable
Integration Server is down.
Try one of the following:
*If the Integration Server went down because of a high workload, create an Integration Server cluster.
*If the Integration Server went down because of insufficient memory and you also get a memory alert, allocate more memory for Integration Server.
TCOffHeapMemoryLow
The heap-off memory has reached the threshold because of too much stored data.
Stop adding data or delete some data from the heap-off memory.
TCRuntimeUnavailable
The Terracotta server went down, or there was a human mistake (for example, somebody shut down the Terracotta server).
Restart the Terracotta server. For greater safety and security, start with the server that was shut down last.
UMRuntimeUnavailable
The Universal Messaging server is down.
Restart the Universal Messaging server. If the problem persists, contact the Software AG Global Support.
UMFreeMemoryLow
The memory usage is reaching the configured thresholds.
If the memory usage is continuously reaching 95% and above, and you do not observe any flaw in your application, then probably there is another memory-intensive application.
Increase the memory allocated to Universal Messaging.