SAP C4C to Marketo Event Notification for Delete Sync
This section describes the master recipe consisting of SalesPerson, Company, Lead and Opportunity recipes for the data sync between SAP Cloud for Customer business objects and Marketo business objects respectively.
SAP Cloud for Customer (C4C) is a cloud solution to manage customer sales, customer service, and marketing activities efficiently and is one of the key SAP solutions to manage customer relationships.
Marketo provides software platforms and technologies designed for marketing departments such as account-based marketing, which includes email, mobile, social, digital ads, web management, and analytics.
Business Use Case
The business purpose of this integration is to delete the records from Marketo for the corresponding records deleted from SAP Cloud for Customer.
Configure Event Notification in SAPC4C
Enable the integration to be invoked over HTTP and copy the REST service URL as follows:
Login to SAPC4C and navigate to Administrator -> General Settings -> Event Notification.
Configure Delete event notification using the REST service URL copied for the integration, add basic authentication details and then activate it.
Product Compatibility
The recipe is tested for SAP Cloud for Customer product version 1908.04.0006. Hence the recipe is compatible to run for the tested and older versions of the product.
Delete Sync Flow
This integration "SAPC4CToMarketoDeleteSync" is designed to run in the background triggered by event notification from SAP C4C and no manual execution required. The delete sync is performed for the deletion of records of the following business objects Opportunity, CBO Lead, Phone Call, Task, Appointment activities.
This recipe is a wrapper and consisting of the below five sub-integrations:
deleteCBOLeadEventNotification
deletePhoneCallEventNotification
deleteTaskEventNotification
deleteAppointmentEventNotification
deleteOpportunityEventNotification
