The request table maintenance facility allows you to set up table entries and perform maintenance functions for maintenance requests.
These tables are used when maintenance requests are defined to PAC; they determine the sequence in which maintenance requests are retrieved for selective processing.
Tables are used to provide an interface between PAC maintenance requests and external tracking systems in the user's environment.
This document covers the following topics:
PAC currently provides two table types: Status and Action.
Status and Action tables are used with maintenance requests to facilitate the documentation of problems in PAC. These tables are user-defined and should be derived from the external problem-tracking system currently in use by the user.
Once table definitions are added to PAC, and the user adds maintenance requests to PAC, the Status and Action attributes are validated against those Status and Action tables defined by the PAC administrator.
| Code | Status Text | |
|---|---|---|
|
|
||
| OLE | Open | |
| INI | Initial, new problem | |
| CLO | Closed | |
| INF | Inform user | |
| WER | Waiting for additional error information | |
| INC | Incomplete information given | |
| QUE | Question | |
Note:
The only Status that cannot be deleted is CLO (Closed). A
maintenance request with the Status of Closed can no longer be modified.
| Code | Action Text | |
|---|---|---|
|
|
||
| SRC | Source change | |
| VER | Next version | |
| DOC | Documentation change | |
| MSC | Miscellaneous | |
| HDW | Hardware problem | |
| SFT | Software problem | |
Request Table Maintenance Entries comprise the following attributes:
| Attribute | Description | |
|---|---|---|
|
|
||
| Table Type | Table type Maintenance request table type Valid table types are Status Action | |
| Text Code | Table text code A unique three-character identifier for a table entry. | |
| Text Value | Table text value A unique description (up to 12 characters in length) for a table entry. | |
| Text Sequence | Table text sequence number A sequence number (1-999) that allows you to specify the priority for the table entry; that is, the sequence in which maintenance requests appear in the Maintenance Request selection screen. | |
| Notes | Comments about the specified table entry. | |
| Message | Displays messages relevant to modifying table entries. | |
The following Status Table example shows how these attributes might be assigned:
Table Type: Status
| Text Code | Text Value | Sequence Number |
|---|---|---|
| OPN | OPEN | 20 |
| CLO | CLOSED | 30 |
| INI | INITIAL | 10 |
| WAI | WAITING | 50 |
| USR | USER PROBLEM | 70 |
| VER | NEXT VERSION | 45 |
Even though INI and OPN normally appear alphabetically after CLO, the sequencing facility allows you to see all open maintenance requests after the "Initial" but before "Closed". Then, within each of these classes (Initial, Open, Closed), you can assign priorities (1-999) to each maintenance request, followed by the actions.
To access request table maintenance sub-functions from the Administrator Functions menu, enter Code T (Request Table Maintenance).
The Request Table Maintenance Menu appears:
23:08:34 ***** PREDICT APPLICATION CONTROL ***** 2000-04-03
User SAGU - Request Table Maintenance Menu -
Code Sub-Function
---- ----------------------------------------
A Add Table Entry
D Display Table Entry
M Modiry Table Entry
P Purge Table Entry
S Select Table Entry
? Help
. Exit
---- ----------------------------------------
Code ........... _
Table Type ..... ______
Text Code ...... ____
Text Value ..... _______
Command ===>
Enter-PF1---PF2---PF3---PF4---PF5---PF6---PF7---PF8---PF9---PF10--PF11--PF12---
Help Menu Exit Canc
|
You may add, display, modify, and purge table entries and select table entries from a list.
To add a table entry, enter on the Request Table Maintenance Menu:
Code A (Add Table Entry)
Table Type (STATUS or ACTION)
Text Code (unique 3 character Text Code)
Text Value (up to 12 characters)
Both the value of Text Code and Text Value can be subsequently used to specify the entry on the Request Table Maintenance Menu and the Status and Action values in maintenance requests. The Text Value will display the maintenance requests.
Neither a Text Code value nor a Text Value value can be shared by more than one entry of the same table.
Spaces in the Text Code field and in the Text Value field are considered equivalent to underscores and are automatically replaced by them. Lower case letters are replaced by their upper case equivalents in the Text Code field, but not in the Text Value field.
After values have been entered in the four fields, an Add Entry screen appears:
23:08:34 ***** PREDICT APPLICATION CONTROL ***** 2000-04-03
User SAGU - Add Entry -
Table Type ..... STATUS Modified: by:
Text Code ...... CDE
Text Value ..... coding_______
Text Sequence .. ____
Notes: ......... __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Command ===>
Enter-PF1---PF2---PF3---PF4---PF5---PF6---PF7---PF8---PF9---PF10--PF11--PF12---
Help Menu Exit Canc
|
The values of Text Code and Text Value can be changed from this screen.
A non-zero numerical value of Text Sequence must be entered for the entry to be added. This value will affect an order of maintenance request selection. Input to the Notes field is optional.
Press ENTER to add the entry and return to the Request Table Maintenance Menu.
Press PF3 to return to the Request Table Maintenance Menu without adding the entry.
To display a table entry, enter on the Request Table Maintenance Menu
Code D (Display Table Entry)
Table STATUS or ACTION and
the text code of the entry to be displayed or
the text value of the entry to be displayed.
If an entry which satisfies the selection criteria is found, it is displayed on a Display Entry screen, which is similar to an Add Entry screen. If such an entry is not found, a message is superimposed on the Request Table Maintenance Menu. Unlike on Add Entry screens on Display Entry screens, all fields except the command line are protected.
Range notation can be used in the Text Code field and the Text Value field. In such a case, a variant of the S(elect) function is applied instead of the specified D(isplay). The variant differs from the normal S(elect) in that any character entered in a C field of the Entry Selection List screen is treated like a D.
To modify a table entry enter on the Request Table Maintenance Menu
Code M (Modify Table Entry)
Table STATUS or ACTION
the text code of the entry to be modified or
the text value of the entry to be modified.
If an entry which satisfies the selection criteria is found, it is displayed on a Modify Entry screen, which is similar to an Add Entry screen. If such an entry is not found, a message is superimposed on the Request Table Maintenance Menu.
Range notation can be used in the Text Code field and the Text Value field. In this case, a variant of the S(elect) function is applied instead of the specified M(odify). The variant differs from the normal S(elect) in that any character entered in a C field of the Entry Selection List screen is treated like an M and in that the Text Code column and the Text Value column are unprotected and the values of these fields of the listed entries can be changed immediately without recourse to Modify Entry screens.
To purge a table entry enter on the Request Table Maintenance Menu
Code P (Purge Table Entry)
Table STATUS or ACTION and
the text code of the entry to be modified or
the text value of the entry to be modified.
If an entry satisfying the selection criteria is found and there are no maintenance requests with the specified Status or Action value then a Purge Confirmation window appears:
23:08:34 ***** PREDICT APPLICATION CONTROL ***** 2000-04-03
User SAGU - Request Table Maintenance Menu -
+---------------------------------------------------+
| --- Purge Confirmation --- |
| |
| Table .... STATUS |
| Code ..... DD |
| |
| The Purge option has been invoked. |
| |
| Enter 'CONFIRM' or press PF5 to Purge or '.' |
| to terminate ... _______ |
| |
+---------------------------------------------------+
Code ........... _
Table Type ..... ______
Text Code ...... ____
Text Value ..... _______
Command ===>
Enter-PF1---PF2---PF3---PF4---PF5---PF6---PF7---PF8---PF9---PF10--PF11--PF12---
Help Menu Exit Canc
|
To purge the entry enter or press PF5.
To return to the original screen without purging the entry enter period (.) or press PF3.
If an entry satisfying the selection criteria is found and there are maintenance requests with the specified Status or Action value, a Warning window appears:
23:08:34 ***** PREDICT APPLICATION CONTROL ***** 2000-04-03
User SAGU - Request Table Maintenance Menu -
Code Sub-Function
+---------------------------------------------------+
| --- Warning --- |
| |
| Table ......... STATUS |
| Text code ..... I_S |
| Text value .... ink-stained |
| Sequence ...... 30 |
| |
| 2 Maintenance Requests exist with this code. |
| Purge cannot be performed until the Requests |
| have been deleted or Code have been removed |
| from Requests via Request Modify function. |
Code .....| |
Table Type| |
Text Code +---------------------------------------------------+
Text Value ..... _______
Command ===>
Enter-PF1---PF2---PF3---PF4---PF5---PF6---PF7---PF8---PF9---PF10--PF11--PF12---
Help Menu Exit Canc
|
Press ENTER to return to the original screen.
If no entry satisfying the selection criteria is found then a message is superimposed on the Request Table Maintenance Menu.
Range notation can be used in the Text Code field and the Text Value field of the Request Table Maintenance Menu; in such case a variant of the S(elect) function is applied instead of the specified P(urge). The variant differs from the normal S(elect) in that any character entered in a C field of the Entry Selection List screen is treated like a P.
To select table entries enter on the Request Table Maintenance Menu
Code (Select Table Entry),
Table or .
The selection can be restricted by specifying additional selection criteria in the Text Code field and the Text Value field; range notation can be used.
If more than one entry satisfying the selection criteria is found then an Entry Selection List screen appears:
15:44:10 ***** PREDICT APPLICATION CONTROL ***** 2000-04-01
User SAGU - Entry Selection List -
SELECT Code * in Table Type STATUS
C Nr Text Code Text Value Text Seq
- -- --------- ------------ --------
_ 1 CDE coding 12
_ 2 CLO Closed 999
_ 3 INI Initial 22
_ 4 OPE Opened 44
_ 5 PND Pending 21
_ 6 REV Review 34
Mark Selection, Enter Number or 'T' (Top) __
Command ===>
Enter-PF1---PF2---PF3---PF4---PF5---PF6---PF7---PF8---PF9---PF10--PF11--PF12---
Help Menu Exit -- + Canc
|
If one and only one entry satisfying the selection criteria is found then the Text Code value and the Text Value value of the entry are put in the respective fields of the Request Table Maintenance Menu.
If no entry satisfying the selection criteria is found then a message is superimposed on the Request Table Maintenance Menu.
The C fields of an Entry Selection List screen can take values D(isplay), M(odify), P(urge), and S(elect). In the first three cases the specified functions as described in the three preceding sections are applied to the marked entries. The marking of an entry with an S results in the Request Table Maintenance Menu being re-displayed with its Text Code and Text Value fields filled with the respective values from the chosen entry.