Use case - Six Sigma

A complete use case provides you with an overview of how you can use PPM to run your Six Sigma projects.

Scenario

The management decides to improve the billing process flows using the Six Sigma method and to subsequently monitor them regularly using appropriate means. The process analysis is based on the current billing data from the 2006 fiscal year.

The implementation of the Six Sigma project with PPM is described using the following examples.

Use case overview

Project phase: Measure processes

Project phase: Analyze processes

Project phase: Control processes

Tip

The examples described below are based on the UMG demo database (see chapter Prerequisites). The corresponding favorites are available in the Demo path Six Sigma shared favorites folder of the demo database.