This chapter uses a complete use case example to describe basic PPM functionalities.
For your process analysis, the following questions must be considered.
Example
Situation
Several customers complained about very long processing times of their orders and that deadlines were not met. You should therefore find possible weak spots in your company processes.
Procedure
You want to examine the Order processing processes, in particular the cross series processes with a view to planned value deviations and suspected deviations pertaining to Process cycle time.
First, you query the process performance of the cross series in order processing. Then you perform your analysis in detail for your company's Dealers for the year 2009. In addition, you evaluate the analysis results by quarter. Using the process instance analysis, you examine the suspected deviations in your processes. You display your analyses in various views in structured charts and tables and make them available as a PDF document.
Your procedure consists of the following steps: