System messages

If there is an error in the infrastructure, you can view the system messages (log output) of the individual components to analyze the problem. The following table lists the log files of the individual infrastructure components. The PPM system messages are described in detail in the subsequent chapter.

Infrastructure component

Log file path

Cloud Agent

<installation directory>\ppmmashzone\server\logs\CloudAgent.log

<installation directory>\ppmmashzone\server\bin\log\agent.log

Cloud Controller

<installation directory>\ppmmashzone\server\acc\log\acc.log

Cloud search

<installation directory>\ppmmashzone\server\bin\work\work_cloudsearch_<memory model>\defaultLog\log.txt

Elasticsearch

<installation directory>\server\bin\work\work_elastic_<memory model>\elasticsearch\logs\elasticsearch.log

Load balancer

<installation directory>\ppmmashzone\server\bin\work\work_loadbalancer_<memory model>\httpd\logs\*.log

Central user management

<installation directory>\ppmmashzone\server\bin\work\work_umcadmin_<memory model>\base\logs\*.log

PostgreSQL DB

<installation directory>\ppmmashzone\server\bin\work\work_postgres_<memory model>\pgworkdata\pg_log\*.log

A tool exists to collect and package all relevant log files in a single step. This may be required for a support query when all log files are requested for the analysis of a problem. To collect the log files, switch to this folder of your PPM installation.

<installation directory>\ppmmashzone\server\support

Execute the command collectlogfiles.bat under Windows and collectlogfiles.sh under Linux.