Assign a process group

You can assign each process to a process group.

Procedure

  1. Select the Communication & information process assign it a new process group.

    Click the Add subgroup button_addAssignedProcessgroup button.

  2. Click the Refine button_drilldown button.

    The assigned process group is displayed.

  3. Select the process group and specify the key name Communication information and the interface name Communication & information in the Name and description bar.
  4. Add the following processes using the same procedure: Service desk, Incident management, and Change management.
  5. Then, assign the processes an aggregation query each and the following measure queries.

    Process name

    Key names

    Linked favorites of measure queries

    Service desk

    ServiceDesk

    Cycle time, Number of calls, Solution rate, Workload

    Incident management

    IncidentManagement

    Number of calls, Solution rate, Workload

    Change management

    ChangeManagement

    Number of calls, Solution rate, Workload

  6. Link all aggregation queries to the Aggregation favorite in the corresponding favorites folder and then hide the aggregation query.
  7. Link the individual measure queries with the relevant favorites.
  8. In the Interface name input box, enter a language-specific name for the relevant measure query.
  9. In the Queries bar, select the Content that you want to display for each query.
  10. Assign all measure queries the measure name option as their Title.
    1. Click the Additional settings button in the Queries bar.
    2. In the Title selection box, select the Measure name option.

      If you select the Description of favorite option as the Tooltip title display property for the measure queries, you can display explanatory information about this measure query to the user.

  11. Use the navigation path to go to the MyDemoDashboard start page.
  12. Select the Communication & information process and disable the Display process group in the Process bar.
  13. After you edited all processes, click the Save (button_saveDashboard) button in the toolbar.

Your changes will be transferred to the new Performance Dashboard.

The following example shows the assigned Communication & information process group with the processes and measure queries listed above. By way of example, the available Content is displayed for the Cycle time query.

Example: Assigned Communication & information process group

Linked Picture File Template_support_manuals_APD