Troubleshooting Connection Issues

When running the CONNX Data Dictionary program from the CONNX administrator, an error message may appear after login information is supplied for the OpenVMS system running CONNX.

Some common causes and solutions for the connection problems are as follows:

Communication problems exist between the computer and server.

Test the communications link by conducting the Pinging the OpenVMS Server - TCP/IP procedure. If you cannot ping successfully, refer the issue to your network administrator.

Error messages appear during OpenVMS server installation.

Review the log file of your CONNX installation for OpenVMS server by conducting the Reviewing CNXSETUP.LOG Using FTP - TCP/IP procedure.

Insufficient user account privileges messages appear.

Verify that a particular user account has the required installation privileges by conducting the Testing User Account Privileges procedure.

CONNX does not start when the OpenVMS server is booted.

Verify you added the necessary lines to the OpenVMS server SYSTARTUP file, or that the lines were typed correctly by conducting the Editing the OpenVMS Site-Specific Startup Command Procedure.