Frequently Asked Questions about Licenses
Can you have CONNX 11 and 12 clients connecting via the same license server?
Yes. A CONNX 11.x client can use a CONNX 12 license, so as long as the license server has CONNX 12 licenses registered to it, both versions of the client will work. If the license server only contains CONNX 11 licenses, the CONNX 12 clients will not connect.
What happens if you try to install CONNX on a “server” operating system without an n-Tier license?
You will get an error message when you connect saying that an n-Tier license is required.
How can you install the license server on a “server” operating system without an n-Tier license when you have purchased a concurrent user license?
The license server does not require an n-tier license (or any other license).
Do you need to know the CPU count of the data server for an evaluation license?
No. CPU counts are not checked for evaluation licenses.
What happens if you install CONNX on a data server with a different CPU count?
Nothing happens at install time, it is only checked when you connect. When you connect however, if you are connecting to a server that has a higher CPU count than is specified in the license, an error will be returned.
How does CONNX check the CPU count in an OpenVMS cluster?
We use a VMS system call to check the CPU count.
How does CONNX check the MSU count on a Mainframe?
We use z/OS system calls to check the MSU count.
On a Mainframe, does CONNX use the MSU count for the entire system or just the LPAR where the CONNX Data Server is running?
We the MSU count for the LPAR where the CONNX Data Server is running.
What happens if you try to activate a license more than once?
You will get a message indicating it is not permitted. If you wish to move the license to a different license server, you will first need to revoke it from the one it is currently activated on.
What happens if there is a problem with my license and I am unable to contact technical support to resolve the issue (non-business hours, or weekend)?
You can generate a temporary 7 day license. Please see the Activating an Emergency License section for more information.