Activating an Emergency License
In the rare situation where licenses become invalid and no longer appear in the license administrator, and you are unable to contact technical support to resolve the issue (non-business hours, or a weekend), you can generate a temporary 7 day license.
1. Locate a computer that has internet access, and go to http://www.connx.com/Emergency/Emergency.aspx.
2. Enter the Serial Number and Company Name from the license certificate that was faxed or emailed as part of the CONNX package.
3. Supply the Hardware code that is reported in the CONNX License Administrator Dialog from the computer that does not have internet access.
4. Press Generate Temporary 7 day License.
5. Write down the generated Activation Code.
6. Start the CONNX License Administrator on a computer that has the CONNX Administrator component installed and press Connect.
The server name and port should be pre-populated with the correct CONNX license server, based on selections during installation. If the server name and port are not correct, enter the proper information.
Once connected to a license server, the Install or Update license from file button, Offline license activation button, View active license locks button, and Update license button become enabled. In addition, the hardware code of the license server (only required for off-line license activation) is displayed.
If the computer running the license administrator has internet access, then proceed with online license activation by selecting either the Install or Update license from file button, or the Update license button.
If not, continue with step 7.
7. Click the Offline license activation button.
8. Enter the serial number, activation code (code received from web page - starts with AV-), and company name. Click Activate.
After several seconds, the License Installed/Updated Successfully window appears, confirming valid registration and activation.
To list all licenses currently in use, in the CONNX License Administrator window, click View active license locks.