If event enabling is activated in ARIS Risk & Compliance Manager, verify that the Universal Messaging server instance of the addressed Software AG installation is also updated to the related version. See the latest version of the webMethods Product Suite documentation Upgrading Software AG Products, especially the chapters Prepare to Migrate Product Assets and Migrate Software AG Event Routing.
The Upgrading Software AG Products guide is available at techcommunity.softwareag.com and empower.softwareag.com.
If ARIS Risk & Compliance Manager is not installed on the same host as the Software AG installation, follow the steps described in the ARCM - Administration Guide chapter Configuration of event enabling in ARIS Risk & Compliance Manager.