Change e-mail address (Contact [Process manager])

Web export users can send feedback to process managers with the Contact [Process manager] function in the Explorer module. By default, the address specified for the current user is used here.

In order to use the e-mail address specified in the Person responsible model attribute, please do the following:

Prerequisite

Make sure that the Person responsible model attribute is specified for each process with the correct e-mail address.

Procedure

  1. Open the file:

    file <ARIS installation path>/server/bin/work/work_businesspublisher_<s, m or l>/base/webapps/businesspublisher/layouts/default/config/layout.cfg.xml.

  2. Find the line:

    <attr feedbackAttributeNr="-1"

  3. Replace -1 with 1584.

    Warning

    When performing an update setup all modifications made manually in CFG or XML files will be lost.

  4. Save modified configuration files locally and document your modifications. After an update installation you can easily compare your saved file and copy the modified line into the updated configuration file.
  5. Restart ARIS Publisher Server.

If you use a user-defined attribute type to specify the e-mail address of a process manager, we recommend that you define it independent of the language. This ensures that an e-mail address is automatically entered in all languages. Please enter the GUID instead of the attribute type number for user-defined attribute types. The GUID is displayed on the properties page of the attribute type (Administration tab > Conventions > Method > Attribute types).