ARIS Log Files

Many ARIS components save personal data, such as IP addresses, MAC addresses, and user names in log files, for example, loadbalancer.log or agent.rest.operations.log. ARIS handles log files in a cyclic way. Depending on the size or the age of a log file, new files are created and used. Older log files remain. If problems occur during operation, you can use log files to find and resolve errors.

In order to comply with the General Data Protection Regulation (GDPR), you can collect log files using ACC or the ACC interface, find personal data related to deleted users, and manually delete or anonymize log file entries in source files.

Warning

If you delete log files, Software AG might no longer be able to support you in order to resolve software problems.