Customer touchpoint allocation diagram

Source object type

Relationship type (active)

Relationship type (passive)

Target object type

Possible number of connections

Application system type (6) (OT_APPL_SYS_TYPE)

supports

is supported by (221) (CT_CAN_SUPP_1)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Capability (293) (OT_IS_FUNC)

supports

is supported by (221) (CT_CAN_SUPP_1)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Cluster/Data model (14) (OT_CLST)

is input for

has input from (838) (CT_IS_INPUT_FOR)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

has output from

is output from (839) (CT_HAS_OUTPUT_FROM)

Cluster/Data model (14) (OT_CLST)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

has output from

is output from (839) (CT_HAS_OUTPUT_FROM)

Information carrier (27) (OT_INFO_CARR)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

has output from

is output from (839) (CT_HAS_OUTPUT_FROM)

Technical term (58) (OT_TECH_TRM)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Customer journey step (470) (OT_CUSTOMER_JOURNEY_STEP)

Unique

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

is related to

is related to (835) (CT_IS_RELATED_TO)

Function (22) (OT_FUNC)

Unique

Distribution channel (269) (OT_SALES_CHAN)

specifies

is specified by (842) (CT_SPECIFIES)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Emotion (484) (OT_EMOTION)

is associated with

is associated with (837) (CT_IS_ASSOCIATED_WITH)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Group (128) (OT_GRP)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Information carrier (27) (OT_INFO_CARR)

is input for

has input from (838) (CT_IS_INPUT_FOR)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

KPI instance (244) (OT_KPI)

influences

is influenced by (843) (CT_INFLUENCES_1)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Organizational unit (43) (OT_ORG_UNIT)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Organizational unit type (44) (OT_ORG_UNIT_TYPE)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Person (46) (OT_PERS)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Position (45) (OT_POS)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Requirement (387) (OT_REQUIREMENT)

refers to

is referred to by (728) (CT_REFS_TO_2)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Risk (159) (OT_RISK)

is associated with

is associated with (837) (CT_IS_ASSOCIATED_WITH)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Role (78) (OT_PERS_TYPE)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Service type (294) (OT_FUNC_CLUSTER)

supports

is supported by (221) (CT_CAN_SUPP_1)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

System organizational unit (12) (OT_SYS_ORG_UNIT)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

System organizational unit type (13) (OT_SYS_ORG_UNIT_TYPE)

owns

is owned by (836) (CT_OWNS_3)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Task (137) (OT_FUNC_INST)

supports

is supported by (840) (CT_SUPPORTS_1)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique

Technical term (58) (OT_TECH_TRM)

is input for

has input from (838) (CT_IS_INPUT_FOR)

Customer touchpoint (467) (OT_CUSTOMER_TOUCHPOINT)

Unique