Available queries
Find all processes related to customer journeys
All processes with their associated customer journeys are output.
Start object: Function
Find customer touchpoints clustered by associated channel
The customer touchpoints belonging to a channel are output.
Start object: Distribution channel
Find customer touchpoints clustered by associated ownership
All customer touchpoints for which the selected organizational unit is responsible are output.
Start object: Organizational unit
Find customer touchpoints clustered by associated risk
The customer touchpoints belonging to a risk are output.
Start object: Risk
Find risks and initiatives for all customer touchpoints
All customer touchpoints are output along with their associated risks and strategic initiatives.
Start object: Customer journey
Find risks and initiatives for bad customer touchpoints only
All bad customer touchpoints are output along with their associated risks and strategic initiatives.
Start object: Customer journey
Get full customer journey overview (for data maintenance)
A table is output showing a complete overview of the customer journey.
Start object: Customer journey
What queries are available with ARIS by default?
What queries are available for ARIS Risk and Compliance by default?