If problems occur during operation, you can use log files to find and resolve errors. You can download zipped log files related to each runnable or you can download all available log files.
Procedure
Open your browser and enter the URL:
syntax: http://<server name>:<port>/acc/ui
for example
http://aris10srv.eur.co.umg:1080/acc/ui
The infrastructure tenant's login dialog opens. The tenant cannot be changed. Having performed a standard installation, the master tenant is the infrastructure tenant by default.
Select the interface language.
Enter the system user's or the superuser's credentials.
Click Log in. The infrastructure tenant's node view is displayed. It gives an overview on the node's runnables.
If you want to collect all log files, click More >
Download log files.
If you want to collect log files of a specific runnable, move the mouse pointer to
the related row and click Download log file.
A ZIP archive created to be opened or saved.
If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to the ARIS Global Support via Empower.