Specification of initiatives and KPIs to monitor objectives

After strategic objectives and success factors have been defined in the BSC cause-and-effect diagram, a BSC KPI allocation diagram is assigned to each of the individual objects. In the diagram, objectives and success factors are allocated KPIs to serve as a benchmark for the relevant objective or success factor. These KPIs are subsequently identified and channeled. If an object is allocated multiple KPIs, a connection of the is measured by/measures type can be used to specify the weighting of any KPI. This indicates how important the KPI is for the degree of goal accomplishment of the objective or success factor. For the analysis script of ARIS BSC to run successfully, the Weighting attribute must be specified for all connections of the is measured by/measures type.

Apart from KPIs, objectives and success factors in the BSC KPI allocation diagram may also be allocated objects to define the data source (for example, entity type, file, document, database, storage medium, etc.). This allocation establishes a link to the ARIS Data Warehouse method. It allows an accurate definition of which data elements in the Data Warehouse method each Balanced Scorecard KPI is connected with.

Since is possible to depict the interaction of KPIs using the influences/is influenced by connection type, the effects that leading indicators have on lagging indicators can be described in the BSC KPI allocation diagram. For this we recommend that an additional BSC KPI allocation diagram be designed, which does not focus on the allocation of individual KPIs to objectives or success factors, but on the consolidation and definition of KPIs used in other BSC KPI allocation diagrams and on the description of their effects.

BSC: KPI allocation diagram

The BSC KPI allocation diagram can be found at the requirements definition level of the process view.

The following symbols are used in the BSC KPI allocation diagram:

Symbol

Object type

Strategic objective

Objective

Success factor

Success factor

KPI instance

KPI instance

Initiative

Task

Organizational unit

Organizational unit

Organizational unit type

Organizational unit type

Position

Position

Person

Person

Role

Role

Group

Group

Computer

Application system type

Technical term

Technical term

Entity type

Entity type

Relationship type

Relationship type

ERM attribute

ERM attribute

Cluster

Cluster/Data model

Knowledge category

Knowledge category

Documented knowledge

Documented knowledge

Class

Class

Information carrier

Information carrier